Shipping policy

Shipping Policy

Order Processing

We aim to process and dispatch all orders as quickly as possible.

Orders are typically processed within 1 working day after payment has been received. During particularly busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

Orders are processed during our normal business hours, Monday to Friday (excluding public holidays).

Shipping Methods

We use trusted postal and courier services to deliver your order. The available delivery options and charges will be displayed during checkout before you complete your purchase.

Delivery Times

Estimated delivery times are provided at checkout and are intended as a guide only.

Whilst we make every effort to ensure prompt delivery, delivery times are not guaranteed and may be affected by factors outside our control, including:

Postal or courier delays
Severe weather
Industrial action
Customs processing (for international orders)
Other unforeseen circumstances

Delivery Charges

Shipping costs are calculated at checkout based on the delivery method selected and the destination of your order.

Any applicable delivery charges will be clearly displayed before payment is completed.

UK Deliveries

We currently deliver throughout the United Kingdom using reliable delivery partners.

Delivery times will vary depending on the shipping service selected.

International Deliveries

Where international shipping is available, delivery times will vary depending on the destination country.

Customers are responsible for any import duties, customs charges, taxes or other fees that may be charged by the destination country. These charges are not included in our product prices or shipping costs unless expressly stated.

Incorrect Delivery Information

Please ensure your delivery address is accurate before placing your order.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us because of an incorrect address or because it was not collected from the delivery provider, additional postage charges may apply before the order can be resent.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will work with the delivery provider to investigate the delay and keep you informed throughout the process.

Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with your statutory rights, which may include a replacement or refund.